Sohar International trust CNS in Completing ATM Upgrade Program and participating in the digital transformation Journey of the Bank
Building on its promise to deliver more velocity, value and vision, Sohar International (formerly Bank Sohar) recently trusted CNS in delivering its ATM software upgrade programme, covering over 30 onsite and offsite ATMs across the Sultanate. At some select locations, ATMs were upgraded to the latest software making Sohar International the first in the GCC to have their systems ready for hosting new technologies, which was implemented in collaboration with Computer Network Systems (CNS), the official distributor of Diebold-Nixdorf in Oman, UAE & Kuwait. Having upgraded over 50% of its network nationwide, Sohar International initiated a range of different enhancements in-line with its on-going drive for greater service efficiency, whilst preparing for future developments comprising the introduction of new technologies, and digital transformation.
Commenting on the programme, Mr Khalil Al Hedaifi, Chief Retail Banking Officer at Sohar International, said, “Our commitment to business excellence through delivering unrivalled customer experience is multifaceted when it comes to the ATM network, with a focus on investments that not only upgrade the quality of our facilities to improve service efficiency, but further ensure that we maintain a state of readiness in our drive for digitization and the introduction of new technologies. The recent upgrades have brought enhanced security, speed, and greater ease of use for users with new services on the horizon, as a step in-line with many other initiatives that are quickly helping us become Oman’s most customer centric bank”.
Sohar International has already started on a full-fledged programme of upgrades covering all of its digital touch points, including mobile and internet banking platforms which, in addition to the ATM upgrade, will ensure that the bank is ready to adopt cutting-edge technologies that benefit customers and ensure an optimum service delivery.
CNS, an Innovation and Technology company in operations since 1987, offers integrated solutions in IT and Digital Transformation, including for banking and payment solutions services, managed services, IT outsourcing, cloud & cyber security and Blockchain solutions and services.
With over 250 employees, including more than 120 certified engineers, CNS brings more than 30 years’ experience and in-depth understanding of all ICT requirements, across major industries, in partnership with some of the biggest technology companies in the world, including Oracle, Cisco, Microsoft, HP Enterprise, Fortinet, Alcatel-Lucent, Symantec and Diebold-Nixdorf.
DIEBOLD-NIXDORF is a world leading player in technological innovation and digital transformation, integrating solutions with a focus on banking for over 150 years.
Mr Ayman Basha, Regional Business Unit Director at CNS Middle East, said, “This project has taken our partnership with Sohar International to the next level in support of its technological growth and digitization agenda. Modern banking dictates that consumer expectations will continue to change and increasingly reinforce the demand of ‘anytime, anywhere’ when it comes to banking and finance. The software upgrades installed have provided the bank with a new tier of infrastructure that will be critical to its development and delivery of new facilities, not only catering to market demand, but giving the bank a competitive edge in Oman”.
Further to the upgrade, Sohar International continues extending its delivery of convenient and secure access points for customers, Sohar International’s e-channels further comprise SMS and Internet Banking services, including Oman’s first interactive e-statement service for the banking sector, and a specialised Mobile Banking application for Android and iOS. Moreover, the bank has implemented the Central Bank of Oman’s Mobile Payment Clearing and Switching System (MpClear) to enable immediate and secure fund transfers.
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