Incident Management & Cash Management

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Using industry best in class advanced tool that can monitor and manage up to the device level of the ATM remotely, using ITIL processes to maintaining the banks’ ATM networks are constantly and efficiently managed. 
Self-service network availability is improved by faster and more accurate service dispatch, increased first-time fix rates and the ability to resolve incidents remotely. Helping analyze and correlate a variety of management inputs and see the information you need for empowered decision-making. 

  • Maximize availability of banks self-service environment
  • Benefit from a (SPOC) for status information
  • Make more informed decisions
  • Faster resolution through remote support
  • Take decisive action
  • 24x7 ATM monitoring
  • Event management, including service dispatch
  • Performance reporting and reviews
  • Combined business and operational data analysis reports
  • Highly trained service disk resources 
  • Inventory Management
  • Mobile access real-time 
  • Cash management (prediction & forecasting)
  • Multivendor ATM Service and Support
  • Remote ATM Software updates 
  • ATM application updates
  • Remote update of cash in currency files for vendor specific