For many banks, determining the best strategy to deliver seamless customer service at the branch, across various channels and platforms, can be a challenge.
CNS can help banks, to get greater value from their branch networks and help achieve their long-term objectives. through,
• Understanding the branch needs and the customer expectations;
• Empowering the branch staff;
• Reimagining the branch design and developing a road map;
• Approaching customer engagement platforms from a new angle;
• Making branch transformation a reality;
• Assuring a cost effective transformation...