Mobility Solutions, a team under the Networks & Communication Business Unit, aim to mobilize & automate any business through several state-of-the-art solutions in two major areas: Computer Telephony Integration (CTI) & Mobile Solutions (Hardware & Software).
Addressing all industries & market segments, the Mobility Solutions team works to offer creative solutions to automate any business and strongly bridge business needs with excellent productive standards & superior quality measures.
• CTI suite of products include:
- Interactive Voice Response System (IVR)
- Call Center
- SMS Mobile Solutions
- Fax Services
- Integrated Web / E-Mail Services
- Dialer, ePayment, TTS and ASR Technologies, Recording.
• CISCO Solution: IPCC (IP Based Contact Center).
• IP Telephony XML Applications.
• Evaluation & Monitoring application
- Call recording system
- Screen capturing system
2. Mobility Solutions:
Hardware: • Handheld Computers, Bar Coding, Printers, Scanners • RFID & Wireless Technologies
• Business & Process Analysis • Process Definition & Re-Engineering • Solution Architecture & Design • Project Management • Research & Development • Implementation Services • Technical Support & After Sales Maintenance • Testing & Quality Assurance • System Integration • Training & Consulting Services
