Customary Services

CNS Services  enjoys an excellent market reputation when it comes to delivering traditional services. This has been attained through the quality of the CNS technical support service levels. Today, CNS has more certified staff on its payroll than any other organization in the region, consisting of highly qualified technology professionals. The Customary  Services comprise the following:

Always On (24x7 call service)

The Customer Services Unit recognizes the value of providing dedicated customer support services to help you maximize your business investment. Customer Services offers round the clock remedial support to minimize system downtime and enhance the system availability to ensure almost 99.999% of uptime.

Always on (24x7) call service addresses all your needs with accurate responses. The service features:

Dedicated Technical Account management

Predefined Timeline commitments for resolving critical disability problems
On call 24x7x365

Priority Queuing

Automatic participation of product updates and releases of CNS partners

Hardware Product Support

Customer Services provides warranty, installation startup and smooth operation for the Compaq platform ALPHA, VAX, MIPS, Servers and StorageWorks as well as other multi-vendor platforms (Enterprise Servers & Storage). Hardware product support comes in the shape of high-level tech support for Intel, AMD Cyrix processor based personal computers and notebooks. In addition to annual maintenance agreements, CNS offers corrective/ remedial support on a per-call basis.

System Software product support

The key services offered fall under software installation and configuration maintenance, with a majority of the services being based on open VMS, Unix, NT operating systems and associated layer products. Periodic software updates are also offered as a standard choice.

Network product support:

CNS is a premium service partner in the UAE for network & communications industry leaders such as Cisco, 3Com and Systimax. Execution is undertaken from preliminary design to layout implementation in compliance with the highest international standards.

PC integration & desktop services

Customer Services Business Unit provides complete PC solutions, including design and implementation of PC network and development and delivery of specialized MultiFinder hardware / software platforms. The management of users and desktops is widely recognized as the most recourse expensive component of running a network. In fact, customers often find that the price of software is only a small percentage of the total cost of setting up and maintaining desktops. The CNS Desktop Management Solutions suite makes networking maintenance effort free for you, the end user.