Support

Services 

 

When it comes to protecting your ICT investments we extend the levels and range of support to completely protect your entire ICT infrastructure. The experience can be enhanced 24/7 throughout your organization regardless of equipment type, age and physical location.

Any investment in ICT requires full protection if you are to realize its full potential over its entire life span. Whilst all new products will include some sort of manufacturer’s warranty, it is often extremely limited in what is provided and when it will be delivered. For older products where warranty has expired, if no maintenance contract is in place, you will have to pay the full repair costs and there will be no assurance of the availability of skilled technical staff and spare parts when and where required.

To give you 100% peace of mind CNS has, via its Customer Services group, developed a fully comprehensive support service called Advantage!CNS.  The full benefits and duration of any level of warranty on your equipment are retained but are further enhanced and extended with an industry leading comprehensive support package that will deliver additional key services when required.   These include; on-site reactive support, remote monitoring, upgrades and proactive management.  This service is available throughout the equipment lifespan and is offered as a Maintenance Contract, available at five levels of support (ranging from one star through to five star). This contract can be easily and readily upgraded with many options, giving you a fully comprehensive support package that will meet all of your financial and operational needs. This is a service that is fully endorsed by the OEM. CNS has the correct level of back-to-back contracts for software updates and spare parts so that service is not compromised...

Regardless of where, when  and who you purchased your equipment from, it is possible for a Maintenance Contract to be setup that will cover all labor and material costs associated with maintaining your systems. Advantage!CNS will cover all hardware and software components on one single contract.  All at a fixed maintenance price per item of equipment.

Features and options:

As you would expect from a comprehensive support service, Advantage!CNS contains a wide and rich range of services that give you total choice in selecting the best lifespan solution to future proof your ICT investment. These services are either bundled into our five star range of service levels or are selected as options. This is summarized in the following table: