Interactive Intelligence is a global provider of unified IP business communications solutions, providing innovative contact center software - often referred to as call center software; IP telephony - including application-rich IP PBX and messaging functionality that can scale to meet the needs of your entire enterprise; and business process automation - providing the automation of multi-step, people-centric processes across a variety of vertical industries.

 

For the contact center, the enterprise and the remote and mobile workforce, ININ SIP-based, all-in-one IP platform provides a strong alternative to hardware-centric, multi-point systems and unifies each aspect of the communications required for your business.  From ACD routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, predictive dialing, voice and unified messaging, business process automation, document management, interactive voice response (IVR), speech recognition, workforce management, voice over IP (VoIP), and e-services.

 

A communications platform should make your contact center a service powerhouse. But power requires flexibility — and innovation — for the multi-channel agility you need to respond to customer demands.  CNS understands the front line aspect of contact centers and how public their performance and availability is.

 

Contact Center Solutions

Customer Interaction Center (CIC) gives your contact center a single IP communications platform, offered on-site, that's both innovative and agile. ININ contact center solution is an all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. It is agile in its unified application suite for every aspect of the customer experience. And complete in that you get everything required in a contact center solution to improve performance throughout your operation.

Key benefits

Your contact center solution is a single, all-in-one platform that blends all media types with your business rules in one unified system.

• Manage and blend inbound/outbound multi-channel interactions
• Automate multimedia routing and queuing processes 
• Create revenue-producing outbound campaigns 
• Improve training, agent performance, remote agents included 
• Elevate service levels and customer satisfaction 
• Use metrics to increase the accuracy of forecasts and schedules 
• Simplify administration in a single, central environment 
• Unify communications on the desktop 
• Connect multi-site operations with a single platform

IP Telephony Solutions

Unified business communications for the enterprise

Success in business these days takes more than the telephone and traditional PBX equipment. It requires IP telephony solutions to support voice over IP (VoIP), open standards like SIP, mobile workers and the unified voice and data communications business now demands.

Interactive Intelligence offers everything the modern enterprise needs in your choice of all-in-one IP telephony solutions to fit your organization, scaling from 100 users to more than 15,000 users:

• The highly scalable Customer Interaction Center®(CIC) IP platform for 1,500 to 15,000 business users, plus advanced features including IVR, screen recording, workforce management, multi-site routing and more.
• More than simply a voicemail system, Messaging Interaction Center®(MIC) allows organizations in business, higher education, healthcare, and other sectors to streamline every aspect of messaging from a single standards-based platform.

Key benefits

Interactive Intelligent IP PBX telephony solutions offer broad integration to business systems and expanded mobility, which is a benefit to any business. It’s even more beneficial when that same IP PBX telephony solution lets your business:

• Replace multiple legacy hardware communication systems with a single all-in-one platform and application suite architected for SIP and networked VoIP
• Reduce your total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance
• Increase security with advanced voice encryption methods and fewer access points for system "break-ins"
• Support business growth and enterprise expansion with simple application licensing, not additional hardware, middleware and costly capital expenditures